Our clever Virgin Media Connect app can help determine the best place to locate the Hub.Ĭheck for loose cables that might cause WiFi connection issues. Other common WiFi hiccups could be caused by WiFi signal strength, which is affected by the set up in your home. Turn the power back on and wait for 5–10 minutes while the Hub starts up again. Turn the Hub’s power off at the wall, then check all the Hub’s cables are firmly connected – including the power cable and the white cable. If you reboot the Hub, you’ll most likely find that this can improve WiFi connection.
You can use our clever service status tool to check for service outages in your postcode which may be causing Virgin broadband problems and internet issues. Having internet problems could be down to a local issue in your area. The best thing to do is to run a test on your broadband connection. There are a few reasons why your connection might be having problems.
